Player’s withdrawal has been delayed
After the Complaints Team’s interaction and queries about the delay, the player confirmed that he had received his money after 14 days. Consequently, we had considered the complaint as resolved and closed it in our system. The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The player had claimed that his account didn’t require verification and he was waiting for a refund of a rejected deposit of 20 euros. We had tried to reach the player for further clarification but received no response. Due to the lack of communication from the player, we were unable to investigate further, leading to the rejection of the complaint.
- We had advised him that withdrawal processing could take up to 14 days and might have been delayed due to unfinished KYC verification or a high volume of withdrawal requests.
- Despite this, he confirmed receipt of his winnings through bank transfer and marked the case as resolved.
- The casino later revealed that the player’s account had been closed due to a chargeback request for one of their deposits, which was considered a breach of the casino’s terms and conditions.
- However, the player later reported that his money had been returned to his game account, but he had closed his account.
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Eventually, the player’s issue was resolved, and he confirmed that his winnings had been credited to his account. The player from Greece had expected a withdrawal of 150 made 12 days prior. The casino had stated that the process was completed, but the player’s account showed no credit. The player had claimed to receive no satisfactory explanation for the delay. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint.
The casino eventually transferred part of the payout, and after several conversations and requests, the player received the full amount. The player from Italy had experienced a delay with the processing of his three withdrawal requests. Despite the support team’s advice to wait for 3 to 5 days, the issue had persisted. However, after the player had contacted us, the withdrawal was successfully processed a few days later. The player from Italy faced issues with withdrawing 6,500 euros from her gaming account, with three pending withdrawals of 500 euros each made on November 23, 24, and 25.
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The issue was successfully resolved after the player had contacted the casino’s complaint center. The player from Germany had experienced a delayed withdrawal of 366 Euros from a casino that had not requested verification. He had been consistently placed in a long queue for live chat assistance and had been waiting for transaction processing.
Player faces delayed payouts.
The complaint was rejected because Kingmaker Casino did not operate with a German license and therefore did not have access to the OASIS register. Additionally, the player had not directly requested self-exclusion from Kingmaker Casino. The player from Italy had her account blocked soon after winning a sum of 6,800 euros. Although the account was under review and she had sent all required documents for verification, she was worried about potentially losing her winnings. It turned out that the account was closed due to the use of a third-party payment method, which breached the casino’s Terms and Conditions and made KYC impossible.
However, the player did not respond to our messages and queries within the extended time frame of 7 days. As a result, we were unable to proceed with the investigation and had to reject kingmaker online casino the complaint. The player from Greece had complained about failed payouts and unresponsive customer support. Despite having a verified account and having successfully withdrawn funds in the past, she had faced delays and lack of response from the casino’s customer service.
The player confirmed the resolution and the complaint had been marked as resolved. The player from Italy was unable to withdraw his funds from the casino. Two withdrawals of 500 euros each were declined due to a claimed change in the processing company, despite using the same Postepay card successfully on other sites. The complaint was closed as the player failed to respond to our messages and questions, preventing further investigation. The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. The Complaints Team noted that the player did not respond to follow-up inquiries regarding the status of the withdrawal.
The player did not respond to further communication, leading to the complaint being rejected due to a lack of response. The player from Greece faced difficulties withdrawing money from the casino. His complaint was rejected due to a lack of response to the Complaints Team’s requests for communication with the casino regarding the withdrawal issue. Despite efforts to gather necessary information, the player did not provide the requested details, which prevented further investigation into his case.
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The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team had advised her that it was common for withdrawals to take some time due to KYC verification or a high volume of withdrawal requests. They had asked her to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that she had received her payout. An Australian player had reported a delay in receiving three withdrawals from an online casino dated back to 18th April, totaling approximately $300 AUD. The player had contacted support multiple times but continued to face delays.